Job Description

Sales/Service Representative

The water treatment sales/service representative will be responsible for identifying, developing, and servicing existing and new accounts in the assigned territory. They will work closely with our customers to provide water treatment programs tailored to their specific needs using our various unique technologies. This is a remote position.

Sales Responsibilities

This is an outside, field, sales/service position in which the employee will identify, develop, and service new accounts in assigned territory as well as support any existing accounts. This an independent position with minimal direct supervision generally working from a home office.

• Generate and execute sales plan in obtained customer base and against competitively-held accounts to meet defined territory sales and profit increase goals.
• Develop a network of local design engineering firms, mechanical contractors, and real estate managers to generate leads.
• Develop expertise on the various chemical and equipment products to be sold.
• Participate in local networking groups such as ASHE, USGBA, and BOMA to develop sales opportunities.
• Perform water treatment surveys on prospective sites.
• Devise water treatment programs and develop proposals, support by Main Office staff.
• Locate potential new customers and make cold sales calls.
• Do program presentations to close new business.
• Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory.
• Develop strong relationships with key stakeholders in current and prospective customers, including plant, facility, and corporate executives.
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Actively sell and support our client's innovations and technology in assigned customers to promote long-term business relationships with our client.
• Work with Corporate staff and management to ensure success in sales activities.
• Having pricing authority, price water management programs so as to obtain new business while making a reasonable profit.
• Work with the Engineered Systems Division staff on sales of major systems such as wastewater treatment, recycle, and reuse, and cooling towers.

Service Responsibilities

Service is a very important part of this job. If you expect or desire for service to be a small portion of the job, do not apply.

• You must be a highly competent person with mechanical and electrical aptitude.
• Part of the sales and support work is troubleshooting equipment problems and correcting them with minimal support from Main Office staff.
• Lead and manage the customer relationship including as needed an annual program review.
• Supervise assigned field service technicians to plan and perform routine customer water treatment service visits based on schedule and established customer desires.
• Be able to do on-site water chemistry tests, analyze results, take corrective action(s), make adjustments, calibrate control equipment, communicate the results and recommendations to customer verbally and via electronic service report (MS Excel) which are copied to our client's Corporate Sale/Service Manager.
• Be able to diagnose problems with water treatment control and chemical feed equipment including water softeners, controllers, pumps, tubing chemical inventory, test kits, and reagents. This includes rebuilding and repairing equipment on-site or working with Main Office staff to generate a quote for repair or replacement items.
• Provide any supervision to field service technicians doing the actual work.
• Provide customer training as requested using prepared materials.
• Maintain relationships with all customer managers, staff, and operators.

Training

• A minimum two weeks, office education and hands on at customer sites, training will be provided at the Main Office in Brockway, PA.
• Additional field training on both sales and service will be provided as time permits in the assigned territory by Main Office staff and other senior Sales/Service representatives.
• Use of on-line AWT training material is required using the Members Only portion of the WEB site to access Webinars, training courses, and troubleshooting guides.
• After five years field experience, Sales/Service Representatives are encouraged to obtain the AWT Certified Water Technologist credential. Our client pays all costs.

Compensation

• Base salary based on experience.
• A 10% commission on profit for new customers for the duration of the account.
• Company vehicle, all expenses paid.
• Matching 401 K.
• Company paid family medical, no dental or eye.
• Paid vacation and holidays.
• When service time exceeds 75% of monthly time, 150 hours per month, sales volume/profit will be evaluated to justify a dedicated territory service technician.

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