True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize the sharing of content to social media platforms. Our clients include the world's most prominent media companies such as ABC/Disney, NBC, FOX, CBS, and Reuters. This is a unique opportunity to join a fast-growing company on the ground floor.
As a Customer Success Specialist, you are the primary guide for our customers as they begin their journey with True Anthem. This entry-level role focuses on non-technical investigation, customer onboarding, and user education. You will be responsible for ensuring that new users are trained, confident, and equipped to see immediate value from our AI tools. This position reports to the Sr. Customer Success Manager, Team Lead.
Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard.
Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs.
Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients.
Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features.
Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences.
Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication.
0–3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media).
BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English.
Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts.
Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn.
Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment.
Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel.
Strong attention to detail and organized time management skills.
This is a full-time, remote position.
The role might occasionally need to work flexible hours to accommodate customer availability.
We offer competitive salaries, equity, full healthcare benefits (Medical PPO, Dental, Vision), 401K matching, and a generous vacation policy.
...our company's growth and ultimate success. About the Social Media Manager Position Our organization is in need of a talented Social... ...applications Social Media Manager requirements are: Proven work experience as a Social media manager Hands on experience in content...
Jump into the world of insurance sales by applying to join our growing team as an entry-level insurance agent! We are looking for a people person with strong listening skills, attention to detail, and the ability to effectively communicate insurance programs and plans...
...Delivery Driver FedEx Ground | $160$210/day | Full-Time, Part-Time, Weekend Location: Pittsburgh North Terminal Zelienople, PA Ready for a driving career that pays well, offers full benefits, and gets you home every night? Join Sigma Continental, a trusted...
Pizzeria da Laura is expanding and we are looking for experienced pizza makers but more than anything a willingness to learn new techniques. The hours are Wednesday- Sunday 1pm-9pm. The job requires some prep work as well as line work. DAILY Understand the quality...
...Role Summary: Leads the creative direction of the salon, ensuring services, trends, and branding stay modern, innovative, and appealing to clients. Key Responsibilities: Develop new services, trends, and styling concepts. Mentor and train stylists on advanced...