Job Description

Job ID: 184319

Required Travel :No Travel

Managerial - Yes

Location: :USA-GA, Alpharetta, Rainwater Dr (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Responsible for the overall Testing engagement, leading global teams of Amdocs, Sub-Contractors and customer and growing the testing business with the customer.

What will your job look like?

• You will manage the overall testing scope and maintain its continuous alignment with strategic business objectives; set program plan, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness towards the business result or strategic intent.
• You will ensure the testing team remains effective and engaged in a matrix by providing ongoing guidance and mentorship, to ensure complete testing program results.
• You will manage all service aspects of the testing P&L based on the account governance guidelines.
• You will build partnerships with the CBE (Customer Business Executive) and SP (Service Partner) teams to maintain holistic, end-to-end services to the customers.
• You will need to understand the customers' strategic needs and the business environment, and to work with the CBE to enable new testing opportunities.
• You will build credibility, value, and relationships while maintaining communication with relevant stakeholders at multiple levels; both internal and external.

All you need is...

• 7-10 years of experience leading large software testing teams in a production oriented environment
• 8 years of experience in delivering testing services or project management execution.
• Experience with customer-facing activities.
• 5 years of experience working in telecommunications industries
• Experience in managing projects in a global setup (multi-countries).
• Experience in operating within a complex, multi-interface environment.
• Conducting regular reviews of Quality Assurance Metrics such as DRE (Defect Removal Efficiency), Test Automation Coverage, Functional Test Coverage, and alerts the QA leader to any critical dependencies, risks or constraints and recommends remediation steps.
• Serve in the role of Agile Coach to the Enterprise and Leadership through championing and mentoring across the organization.
• Monitor, communicate and improve performance through quantitative and qualitative measures of value, outcome, velocity, morale.
• Operating as the Technical SME for a team of Test Automation Engineers and Performance Test Engineers around strategy, implementation, tracking and continuous improvement of the Test Automation capabilities within the team
• Hands-on experience with Continuous Integration /Continuous Delivery design and implementation with an emphasis on tools like Jenkins, Gitlab, Bamboo or similar.
• Experienced with Unit testing, API automation, test automation in a complex technology environment including Microservices, having used tools such as Junit, Selenium, others.
• Familiarity with AWS architecture or similar cloud providers and cloud certification preferred.
• Extensive knowledge of Agile and collaboration tools such as Jira, Confluence,
• Knowledge of Java, JavaScript, HTML, XML, SQL, Unix/Linux
• Experience in test automation and testing frameworks including Selenium and API
• Proven and consistent professional (you are the bridge builder, you set the example for others in to follow as it relates to communication, managing expectations, and building/growing partnerships).
• Proactive care: you have the experience that only comes with time: the ability to solve potential problems before they become the customer’s problem.

Why you will love this job:

• You will have overall responsibility and authority for Amdocs testing engagement with the customer.
• You will develop business relationship with people from all customer departments – IT, business etc. as well as Amdocs CBU, delivery and operations
• You will be challenged with growing the testing business through farming value based relationship with the customer, identifying opportunities of growth and driving them to completion.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs.
• You will have the opportunity to work with the industry most advanced testing technologies and help customers shift into the new testing realities of the digital world

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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