Skills & Abilities:
Strong organizational and time management skills
Strong written and verbal communication skills
Technologically savvy, with a process improvement mindset
Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
Ability to identify process improvement opportunities
Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
Basic working understanding of content localization
Ability to work independently including the ability to problem-solve and troubleshoot
Experience with Microsoft Office products
Experience with or prepared to learn content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, xMetal, Visual Studio Code
Basic understanding of DITA/XML, HTML, and PDF
Experience with MSTP/Chicago/any other technical publication guidelines
API specification documentation experience is a plus
Role:
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business. CS&D is committed to driving the business goals by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high- quality information in a wide range of media and languages. This position involves creation, delivery and maintenance of technical documentation that supports products and services.
Responsibilities:
Collaborate with cross functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
Accountable for the successful completion of high-quality projects within the technical writing function
Ensure the documentation aligns with the CS&D writing standards
Manage the review lifecycle and address input and feedback received from internal business partners and external customers
Provide excellent customer service to our business partners and customers
Author in XML or markdown, for content creation and editing
Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
***Only qualified Technical Writer candidates located near O'Fallon (St. Louis), MO to be considered due to the position requiring an onsite presence. ***
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