Job Description
Job Role- Program Manager
Job Location- Mississauga, ON- Hybrid
Job Type: Fulltime
Mandatory- Active PMP or PgMR certificate from PMI
- The Program Manager will report jointly to the Global Head of PMO for Issuer Services within the technology division and Product Head for EMEA technologies.
- This role will be part of a team that will focus on introducing and implementing revised processes, applied governance, and standardization across the technology division, with a focus on creating best practices on the full technology Lifecyle of Agile deployment and the associated activities centered on the modernization/innovation efforts of a global technology stack.
- This role will work closely with the global technology management team, EMEA technology teams and various levels of stakeholders across the organization.
- Key objectives of this role
- Create, manage, and report on key milestones that make up the various programs and projects that the division is delivering against
- Business Management related functions supporting programs/projects Budget & capacity planning
- Responsible for all executive management reporting, and the preparation and delivery of all supporting collateral including but not limited to the full maintenance of the project/program in Citi's Project Management Tool
- Work seamlessly with project teams that are executing using SAFe (Scaled Agile Framework) methodology, understand mapping of project deliverables to EPICS and User stories, track delivery of work through usage of JIRA dashboards; conduct PI (Program Increment) planning and manage PI cycle
- Daily program management and oversite throughout the lifecycle of transformation programs
- Focus on the creation and implementation of a robust Project governance (controls) structure for the Issuer Services technology group
- Manage the risks and issues of the program and work with the teams to take corrective measurements
- Manage all stakeholders' communication
- Interact with the PMO group to manage the main program documentations according to Client policies and procedures
- Interact and manage the relationship with the assigned technical lead/ teams to understand critical milestones, deliveries, and releases
- Asses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Ideal Candidate:
- Advanced years of experience as a Project and Program Manager. Strong and proven practical experience in project management, which was gained through successfully managing large and complex projects.
- Experience leading projects through Agile/Iterative methodologies and managing PI cycles
- Significant experience using JIRA to manage Sprints and project delivery.
- Scrum Master and PMP certification strongly desired
- Experience working in a technology division of a large banking institution desired
- Ability to work positively with the wide range of individuals involved in program management
- Strong leadership and management skills
- Extremely organized
- Advanced presentation skills
- Ability to navigate in global, large, and complex organization
- Strong ability to influence without authority
- A bachelor's degree of Science in business management, administration (or any relevant degree), with proven experience in Program Management tools and techniques.
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