Job Description

Salary: $140,000 - 185,000 per year Requirements:

• I have at least 8 years of IT experience.
• I possess a proven technical background with a high degree of comfort in Linux, Oracle databases, AWS cloud, networking concepts, and ITSM-based methodologies.
• I bring experience working in a production support role, focusing on building reliability through observability and resiliency practices.
• I am skilled in identifying opportunities to drive efficiencies, improvements, and add value to reduce toil and enhance customer experience.
• I have experience with relational database systems and cloud-based data warehouses, such as Snowflake, to triage issues or research business requests.
• I am familiar with batch scheduling tools (e.g., Autosys/Control-M) and ETL processing to troubleshoot batch failures, long-running processes, and lead conversations ensuring cycles complete within defined SLAs.
• I am experienced with automated deployment tools and techniques (e.g., Concourse, Jenkins, Udeploy).
• It’s a plus if I have experience with a scripting language (Python, Java, C++).
• I possess a passion for technology and strong problem-solving skills.
• I have a proactive mindset to identify opportunities to add value and drive efficiencies.
• I have experience in automating manual processes using my scripting expertise.
• I bring leadership and technical skills to navigate production issues or customer requests effectively.
• I have experience leading crisis or high-impact incident calls to mitigate issues and drive postmortem discussions.
• I am passionate about improving team operations and training teammates.
• I possess strong communication skills and take a collaborative approach to problem-solving.
• I have expertise within IT Service Management processes and policies.

Responsibilities:

• I support a portfolio of critical applications running in a sophisticated, globally distributed environment.
• I apply my technical expertise and leadership experience to improve stability and customer experience, while identifying solutions to challenging technical problems.
• I participate in an on-call rotation with other team members to provide outstanding support to our customers (weekend rotation required).
• I assist with the successful rollout of new products by coordinating the activities required for launch and ongoing support.
• I advocate for production stability and supportability by working directly with engineering teams to find opportunities for improvements.

Technologies:

• AWS
• Cloud
• ETL
• Support
• Java
• Jenkins
• Linux
• Oracle
• Python
• Snowflake
• Data Warehouse

More:

We are looking for a technologist to join our Enterprise Infrastructure Production support team. In this role, I will provide production support for applications and infrastructure that are part of the Asset Management Business at Fidelity. I will collaborate with the Asset Management Business teams, Asset Management Technology teams, and teams within our Enterprise Infrastructure and Operations division. This is a superb opportunity for anyone looking to leverage their Cloud, Database, and Middle-tier technical skills and experience to enhance production stability, reliability, and resiliency. We emphasize a customer-obsessed production support culture and continuously seek opportunities to drive efficiencies. Our diverse team operates globally (24/7), supporting both Production and Non-production environments for the Asset Management Business.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and culture, but we also value the benefits that remote work offers. Most hybrid roles require associates to work onsite every other week (all business days, M-F). We welcome those with experience in various roles to apply.

last updated 47 week of 2025

Job Tags

Full time, Work experience placement, Remote work, Weekend work,

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