Job Description

About Us

Local Eclectic’s vision is to be the globally recognized platform for showcasing emerging and independent jewelry designers, and our mission is to empower and celebrate women. We started as a side project in 2013 and have turned into a high growth e-commerce startup. We’ve taken a counterintuitive approach to the business (social first, customer-focused, no shortcuts, no get rich quick), and have built an authentic relationship with our customers by pairing lust worthy products with an exceptional customer experience. 94% of the brands we feature are female-founded or led and 72% have five or fewer employees. 

About the Role

We are looking for talented, dedicated and hardworking individuals to join our Customer Experience and Operations Team, to efficiently assist with day to day operations of the business. We are a small but rapidly growing business who believes in promoting and developing people from within. This is the perfect role for someone who is open to learning and doing a variety of  customer experience related tasks.

This role is based in Chicago, IL and you  could be expected to be in office for your shifts.

RESPONSIBILITIES

Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, phone, text, social)

Support leadership in trend identification of customer problems

Support customers through all phases of the buying process (inquiry, purchase, delivery, returns)

Work closely with the Operations Team on Address Verifications/Return to Senders

Proactively improve systems to increase customer satisfaction

Develop robust knowledge of our product catalog

Be a positive, collaborative team player who supports other team members

Be prompt with responding to customers

Empathic and self-directed problem solver

MINIMUM QUALIFICATIONS

Excellent written and verbal communicator with strong interpersonal skills

One to two years of customer service experience

Excellent attention to detail

Ability to quickly learn new technology systems

Comfortable working at a fast paced startup environment where change is frequent

What We Offer

• Sick leave accrual policy
• PTO accrual policy after 6 months of employment
• 401k match after 6 months of employment
• 6 weeks of paid maternal/paternal leave after 1 year of employment
• Quarterly jewelry credit and employee discounts
• A fun office in the heart of West Loop, Chicago, IL close to commuter trains and public transportation

Please Note

• COVID-19 Policy: A COVID-19 vaccine is required in order to be employed in this position. This includes either: 1) 2 doses of the Moderna or Pfizer vaccine or 2) 1 dose of the Johnson & Johnson vaccine. Exemptions may be granted for medical or religious reasons. At this time, all employees are required to be masked in office unless fully vaccinated and socially distanced from other coworkers.
• Unfortunately Visa Sponsorships are unavailable.

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