Role
AudioCityUSA is hiring an Inbound Call Center Representative to manage incoming phone calls and ensure customers reach the correct department quickly. The position requires strong communication skills, good judgment, and the ability to handle a high volume of calls efficiently. The representative will answer general questions about orders, tracking, and basic product information, and route customers to Sales, Customer Service, or Claims as needed.
Hours
Responsibilities
Answer and direct incoming calls to the appropriate department or individual
Ask qualifying questions to determine the correct department (Sales, Customer Service, or Claims)
Provide quick answers to common inquiries, including order status, tracking, and simple support issues.
Transfer calls with context to reduce unnecessary handoffs
Monitor call queues and ensure customers are not left on hold for long periods
Record notes or call details in HubSpot when necessary
Support the Sales and Customer Service teams during peak call periods
Identify recurring issues in call routing and suggest improvements
Qualifications
Minimum 2 years of experience in a customer service or call handling position
Clear and professional phone communication skills
Strong multitasking and organizational abilities
Basic knowledge of wheel and tire products preferred
Experience using CRM software such as HubSpot
Reliable, detail-oriented, and customer-focused
...As a design build engineering firm and general contractor, Dennis Groups Architects support our industrial architectural practice in designing and building food and beverage processing facilities. Our projects are industrial projects that are complex and require frequent...
...Role Summary The RIM Analyst will support the AutoPart Retail Inventory Management Program by assisting the AutoPart Coordinator with rollout of pilot dealers, testing of AutoPart enhancements, full program rollout, as well as the daily management of dealer calls...
...Part-Time Faculty, Notary Public (Non-Credit) Victor Valley College Salary: $62.00 Hourly Job Type: Part-time Job Number: PTNTRYPUB Location: CA 92395, CA Department: Closing: Continuous Basic Functions This is a continuous recruitment...
...curious trader to help shape the future of crypto with a leading global brand. The opportunity Manage the full lifecycle of cryptocurrency and FX trades. Handle OTC trading flow for both new and existing counterparties. Document OTC trades, execute orders,...
...Land And Offshore Pipeline Welder Experience: 3+ years as Pipeline Welder with Experience Offshore About Allison Integrated Support Solutions for the Gulf of Mexico Allison aggressively provides innovative, integrated, land and marine based support services...