Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! 3 pm to 11 pm shift, weekend availability. Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company: Welcome to Extended Stay Premier Suites - Pensacola - NAS Corry Station. Our long-term hotel in Pensacola, FL, is the perfect location for extended stays, business travelers, vacation destinations, and those relocating to the area. Our STAY longer. Save more discounts will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority.

Job Tags

Temporary work, Work at office, Relocation, Shift work, Night shift, Weekend work,

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