Job Description

Title: Fraud Analyst/ Customer Support

Location: South Jordan, UT

Duration: 03+ Months

Pay Rate: $24-$26/Hour on W2

Job Description:
The Asset Movement Team (AMT) Associate will act as an extension of local branch management in the review and approval of incoming and outgoing money movement transactions. The AMT Associates will work with various systems to ensure the appropriate approval of each transaction. AMT Associates will partner with the Regional Leader and/or the Field Service Team Manager to resolve issues while processing requests. They will abide by firm and industry rules to prevent fraud, protect clients' assets, and follow client instructions.

Responsibility:
Provide world-class customer service.
Work in a fast-paced environment with high-quality standards.
Communicate with Senior Management and Branch Associates when needed.
Work in a team setting using critical thinking skills and internal resources to resolve escalations.
Apply risk-approved policies to prevent client fraud.
Keep current on SEC/FINRA, Compliance, and Firm Policies for transaction-based requests.
Work on projects and technology pilots when appointed.
Other duties as assigned.
QUALIFICATIONS
College preferred or equivalent experience
3+ years of related experience
Ability to demonstrate success in previous roles
Basic clerical and administrative skills
Effective written and verbal communication skills
Excellent interpersonal and client service skills
Organizational skills, decision-making skills, attention to detail, and excellent follow up skills
Experience using the Microsoft suite.
Ability to learn new systems and troubleshoot technology issues in a timely manner

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