Job Description

Chat Agent

Company: GreenTown House

GreenTown is a full-service media production company. For over 25 years, we’ve created impactful content—from documentaries and music videos to commercials and educational media—for clients like Cedars-Sinai, Accenture, Mitsubishi, Kmart, and Sears, earning industry awards and recognition. We also produce original films, series, and screenplays, driven by a passion for authentic storytelling and creative excellence. We’re a team of passionate professionals dedicated to pushing ideas further and creating stories that resonate with audiences and stand the test of time.

Job Details

• Job Title: Chat Agent
• Job Type: Full-time
• Job Category: Customer Support
• Salary Type: Hourly
• Location:  Remote

Job Responsibilities

• Engage with customers through chat to assist with inquiries and resolve issues effectively.
• Provide timely and accurate information regarding products and services.
• Maintain professionalism and empathy during all customer interactions.
• Document all interactions and troubleshoot issues for continual improvement.
• Work collaboratively with team members to enhance customer experience.
• Escalate complex issues to higher-level support when necessary.
• Stay updated on product knowledge and company policies to better assist customers.

Essential Qualifications

• High School Diploma or equivalent required.
• Excellent written communication skills, with a strong command of grammar and spelling.
• Proficient in using chat software and customer relationship management (CRM) tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desired Experience

• Previous experience in customer support or a similar role is preferred.
• Experience handling live chat interactions and knowledge of chat best practices.
• Familiarity with media production or the creative industry is a plus.

Salary & Benefits

• Salary: Up to $30 per hour, commensurate with experience.
• Opportunity for career advancement within a dynamic and growing company.
• Comprehensive training and ongoing professional development.
• Inclusive work environment that promotes work-life balance.

Join GreenTown House and be part of a dedicated team that believes in the power of storytelling and exceptional customer service!

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