Job Description

Location: Lakewood Ranch, FL 34202.  This is a FT, Mon - Fri position, 8AM to 5PM 

Position Summary

The Central Scheduler is responsible for accurately performing the pre-access functions required to schedule patients, which includes scheduling outpatient diagnostic procedures and completing the pre-registration and insurance verification processes. Always demonstrates Service Excellence. Must possess excellent written and oral communication skills, as well as organizational skills. The Central Scheduler is responsible for answering incoming calls and scheduling patient appointments and procedures. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition and can relate positively with all levels of professionals. Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest, and discreet always maintaining confidentiality. Exhibits professional appearance. Must be able to conduct specific assignments to successful conclusions. Has ability to solve problems and make decisions and escalate calls to triage or supervising personnel as appropriate. Other duties as assigned.

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Manatee Physician Alliance employee you will be part of a first class organization offering:

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

About Universal Health Services (UHS), Inc.
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. .

Essential Job Duties

1. Answers phones and books, coordinates, and reschedules patients’ appointments; relays necessary messages to office staff; registers patients in a prompt, pleasant, and helpful manner; provides necessary instructions/directions. Informs appropriate department/person of any patient pertinent patient inquiries or concerns; verifies patient demographics and insurance information; uses computer system to generate information necessary for billing; and, updates patient information, instructs patient on any necessary forms needing completion.
2. Fulfills organizational responsibilities as assigned which may include respecting/promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients and/or staff with immediate supervisors quickly; Follow written policies. 
3. Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed; answers questions regarding patient appointments; updates profile on all patients. 
4. Performs other duties such as answers non-appointment phone calls and route to appropriate party. Always inform patients they are being placed on hold. Take accurate, complete written messages as required. 

Education : 

• High School Graduate/GED required.

Work experience :

• Minimal of one year of medical office experience preferred.

• Experience in data entry, customer service, collections and medical terminology preferred.
• Cerner experience is preferred

Knowledge:

• Possesses understanding of third-party requirements and healthcare billing.
• Knowledge of regulations and HIPAA privacy standards is strongly preferred.
• Medical Terminology/Health Insurance Navigation

• Bi-lingual English/Spanish is a plus.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills:

• Computer proficiency to include word processing and patient accounting system.
• Strong verbal and written communications skills required.
• Service-oriented/customer-centric.
• Excellent organization skills and attention to detail.

• Must be flexible, organized, and function well under pressure.

Abilities:

• Ability to handle data entry accurately in a high-paced environment.
• Ability to reconcile data and identify discrepancies. Demonstrated competency in basic computer skills.
• Ability to prioritize and perform work in an organized, efficient, and effective manner.
• Operate within the concept of patient-focused care.

Equipment Operated

• Standard office equipment (laptop, computer, calculator, fax, copier, scanner, etc.)

• Knowledge of electronic equipment, computer hardware and software, including applications

Work environment:

• medical office setting

Travel Requirements:

5-15% May have to go to another location to provide support.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at:  or 1-800-852- 3449

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