Assistant General Manager (Del Taco/Carls Jr/Sbarro) Job at Las Vegas Petroleum, White Hills, AZ

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  • Las Vegas Petroleum
  • White Hills, AZ

Job Description

General Responsibilities for Assistant Manager (Carl's Jr., Sbarro, Del Taco):

1. Leadership & Team Management:

  • Supervise, train, and develop team members to ensure high standards of performance.
  • Lead by example to motivate staff, maintain a positive work environment, and ensure that employees understand and adhere to company policies.
  • Ensure proper staff scheduling for shifts, managing staffing levels during peak hours.
  • Conduct performance reviews, provide feedback, and coach team members for improvement.
  • Resolve conflicts or issues that arise among team members or with customers.

2. Customer Service & Satisfaction:

  • Ensure high standards of customer service are consistently met by all employees.
  • Handle customer complaints or concerns, ensuring that issues are resolved promptly and professionally.
  • Interact with customers to ensure a positive dining experience and encourage return visits.
  • Monitor service speed and food quality to ensure customer satisfaction and minimize wait times, especially during peak periods.
  • Ensure the restaurant meets cleanliness standards, providing a welcoming environment for customers.

3. Food Safety & Quality Control:

  • Oversee food preparation and ensure all items are cooked according to brand standards, including portion sizes, cooking temperatures, and presentation.
  • Ensure compliance with food safety regulations and sanitation practices, including monitoring staff hygiene and cleanliness of workstations.
  • Regularly inspect food items for quality, freshness, and consistency, making adjustments when necessary.
  • Supervise inventory management, ensuring proper rotation of stock and that ingredients are fresh.

4. Operational Oversight:

  • Assist with day-to-day operations, ensuring efficient restaurant workflows.
  • Manage kitchen and front-of-house operations, including food prep, order taking, cooking, and cleaning.
  • Maintain operational standards, such as the cleanliness of dining areas, kitchen spaces, and restrooms.
  • Ensure equipment is maintained and operational, reporting any needed repairs promptly.
  • Oversee opening and closing duties, ensuring that all procedures are followed for security and cleanliness.

5. Financial & Cash Management:

  • Supervise cash handling, ensuring accurate transactions, register balancing, and cash deposits.
  • Help manage the financial aspects of the restaurant, including daily sales, labor costs, and food inventory.
  • Monitor financial performance, including tracking costs and ensuring the restaurant stays within budget.
  • Assist with preparing financial reports and contributing to cost control strategies.

6. Administrative Duties:

  • Assist with maintaining employee records, including payroll, performance evaluations, and disciplinary actions.
  • Complete daily operational reports, such as sales summaries, inventory, and labor tracking.
  • Participate in recruitment efforts, including hiring and training new staff.
  • Maintain communication with upper management and support the implementation of corporate policies.

Brand-Specific Adjustments:

Carl's Jr.:

  • Food Focus: Oversee the preparation of burgers, chicken sandwiches, fries , and sides .
  • Operational Emphasis: Supervise the grilling and frying processes to ensure food is cooked to company standards, especially during busy rush periods.
  • Drive-Thru Operations: Ensure efficient and accurate drive-thru service, maintaining speed and order accuracy.
  • Brand Standards: Help implement any promotional campaigns and new product launches.

Sbarro:

  • Food Focus: Manage food preparation of pizza, pasta, and Italian-style dishes such as salads and strombolis.
  • Oven Management: Supervise the pizza oven to ensure pizzas are cooked to perfection and maintain consistency in the quality of the product.
  • Self-Service Counter: Oversee the self-service counter area and monitor customer interactions to maintain efficiency and cleanliness.
  • Pasta & Pizza Specialty: Manage inventory for pizza dough, cheese, sauces, and other fresh ingredients to ensure product quality.

Del Taco:

  • Food Focus: Oversee the preparation of Mexican food like tacos, burritos , quesadillas, and other signature items .
  • Speed & Accuracy: Focus on the drive-thru and counter service to ensure fast and accurate service, especially during busy hours.
  • Fresh Ingredients: Ensure that all ingredients like salsas, meats, and sauces are fresh and prepared according to Del Taco’s standards.
  • Cross-Training: Train staff to work efficiently in both kitchen and front-line customer service roles.

Skills and Qualifications for Assistant Manager:

  • Experience: Prior experience in the fast food or quick-service restaurant industry, with at least 1-2 years in a leadership role (e.g., Shift Leader or Supervisor).
  • Leadership Skills: Ability to motivate and manage a team, delegating tasks effectively and ensuring high standards of service.
  • Customer Service: Exceptional interpersonal skills to resolve customer complaints and ensure satisfaction.
  • Financial Acumen: Basic understanding of restaurant financials, including labor costs, food costs, and inventory management.
  • Problem-Solving: Ability to handle difficult situations and make quick decisions, especially during peak times.
  • Communication: Strong verbal communication skills to interact with customers, employees, and upper management.
  • Food Safety Knowledge: A clear understanding of food safety practices, including sanitation and health regulations.
  • Adaptability: Flexibility to adapt to different roles (front-of-house or back-of-house) and handle fast-paced environments.

Physical Requirements:

  • Ability to stand for long periods and perform physical tasks such as lifting, bending, and carrying supplies.
  • Ability to lift up to 50 pounds when necessary (e.g., boxes of supplies).
  • Ability to work in a fast-paced environment and handle stressful situations, particularly during peak hours.

Job Tags

Shift work,

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